Complaint volume over time
Monthly received cases in the selected view
Complaints received
—
Closure rate
—
Average resolution time
—
Closed complaints only
TAT compliance
—
Amount in dispute
—
NGN
Refunded to customers
—
Top areas of concern
By complaint count
Regional TAT performance
Complaint volume and compliance for the selected view
Resolution time by concern area
Average calendar days for closed cases
Management focus
The most material signal in the current selection
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Complaint volumeTAT compliance
Priority concern areas
Largest case volumes in the selected view
| Area of concern | Cases | Avg days | TAT | Dispute |
|---|
Source: LAPO MFB CBN complaints export. TAT compliance measures closed cases where elapsed resolution time is at or below the recorded TAT. Amounts are displayed in Nigerian naira.